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wilsont92
Silent Starter
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Feb 22, 2019

QC 35 II Phone Background Noise Still Not Solved

Hello,

 

I have what appears to be a common problem. My QC 35 ii headphones pick up and amplify backkground noise during calls. That noise is also shared with the other person on the line. When on a call I can hear people that are further away from me MORE than when I have the headphones off. I have gone through a lot of troubleshooting and nothing has worked. The headphones work fine otherwise.

 

Thank you.

3 REPLIES 3
Moderator

Re: QC 35 II Phone Background Noise Still Not Solved

Hi wilsont92,

 

 

Thanks for posting. We actually covered this topic in another post that you can see here.

 

QC35 and QC30 for communications

 

Regards,

 

Tony G - Community Support

jmonzonegana
Wistful Whisperer
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Mar 13, 2019

Re: QC 35 II Phone Background Noise Still Not Solved

Hi, 

so that post is closed for comments and could not find a way to make it eliminate the background noise.

Can you please explain whats going on?

thanks,

J

Moderator

Re: QC 35 II Phone Background Noise Still Not Solved

Hi Jmonzonegana, 

 

Thank you for your post.

 

If you are having issues with the background noise whilst on a call, we would advise to contact our local Customer Support Team for further assistance.

 

If you select this link - Contact Us, you can select your region. Scroll to the bottom and select contact us which will provide you with their contact number.

 

Many thanks

 

Leon_C - Community Support