@Leon_CThere are known defined issues with both windows 7 and windows 10 PCs. I and many others have documented the various incompatibilities in posts here for at least 6 months that I have been very active. In my case, I could not even get the devices discovered in add device as long as I was using the Intel BT hardware with any of its drivers (which has been the primary Dell BT hardware vendor). However, I was able to find a BT dongle (SMK Nano) that had no problems at all. Then upon's Dell recommendation, in my case they wanted me to do a complete Windows reinstall. I chose instead to use a disk image backup from June 30, 2018 and that solved the problem. So in my case, something changed either a file or a registry entry (more likely) either during a windows update or an installation or update of one of my applications. I have no clue. But what I suspect is that the problem will vary by the OS and BT vendor.
At least one post here in the last week suggested a change to a registry entry for Windows 10 that seemed to work. In my case (Windows 7/64), that entry was not even there. So that would beg the question as to whether a solution for windows 10 would work also for Windows 7 (which many of us business people still use). Also the user here has done a complete reinstall of windows and for him, it did not help.
So we can each of us do troubleshooting onesy/twosy, or perhaps Bose engineers can look into this lack of communication between its devices and a sampling of windows machines to see if they can discover a pattern of that could be causing the problem. This is particularly 'important' since as many have stated here, they have other BT devices that communicate fine with Windows when Bose devices do not (and when I had my problem NONE of my Bose devices were recognized - 2 Revolves, 1 soundsport wire, a Soundlink Mini II, and a QC35ii).
Preferably as customers we would prefer to see some firmware code changes to the various Bose devices that make them more compatible with BT communications coming from Windows and the various BT vendor implementations on the other end (which again, seems to be rather compliant with the Bose competitive devices).
However, if Bose can say make a recommendation for one or more registry key/value modifications (perhaps even in a .REG file), that would work for us as well.
