I have 2 devices connected to my QC 35 II (1. iPhone and 2. Windows Laptop). When ever I use some audio from windows laptop (songs or meeting), QC 35 II is frequently disconnect and reconnect to iPhone (XS). I already did the basic troubleshooting (clearing off the bluetooth list and connecting as fresh, making sure to have latest firmware).
Can anyone help me out how to fix this issue ?
Apr 26, 2019
Same issue here. Only iPhone X and Surface Book 2 (Windows 10) are connected and no other devices.
What I can say is that the connection was working better before the latest Bose update but maybe there was a Windows Update interfering at the same time.
Thank you for your comments, I am sorry to hear you're experiencing these issues, but I would love to help!
I would suggest doing a product reset, this can be done by following the instruction provided below.
I would also recommend only having one device connected at one time. As if both devices are connected and you have an audio signal coming from both products this can cause interference.
Tegan M - Community Support
Sorry to hear this didn't solve your issue. Do you have another mobile device to test this with by any chance?
Let me know if you are able to and if the problem persists.
Thanks for the response.
I already tried this with 2 devices (Android and iPhone). Both got the same issue even I tried with different laptops as well. I am not sure whats causing the interference to make the disconnect and connect every 5 seconds for phone (during calls or audio on Laptop).
Please let me know if you want me to try anything different ?
Thank you for confirming that.
At this point, I'm not sure what is causing the interference problem. Do you have any other Bluetooth devices in close proximity?
I'm going to suggest getting in touch with your local Technical Support team to see if there is anything they can do for you, as I believe there may be an issue with your headphones.
Global Technical Support > Select your country > Scroll to the bottom of the page > Click 'Contact Us' and you will find the relevant contact details.