Sep 11, 2017
Apr 18, 2017
Aug 14, 2017
Does this include a fix for the weak noise cancelling after updating the firmware on the original QC35? I can still hear the TV in the background even when using ANC on the original QC35 with firmware v1.3.2. Is there any trade-up offer for owners of the original QC35? I purchased the original QC35 on August 13th, 2017.
Jan 23, 2017
If you bought the existing QC35's within ONE Month, return them. If you bought them through a retailer, its up to them whether they will take them back. Its not reasonable to expect folks with the current models that are past 30 days to be getting upgrade offers.
If you think you have a warranty claim, pursue it. Send them in for repair and see if it's better.
I just don't get where this keeps coming from? Does any other major hardware electronics firm offer such a thing? While I have heard of essentially recycling credits, meaning pennies on the dollar from a few out there, for used cell phones and laptops, but what exactly are you expecting? Does your TV Mfr have a 1 year upgrade option? Come on, think about it. If you can't stand the originals, sell them on eBay, and buy a new pair. Or, go elswhere -- Maybe you can talk Sony into giving you free upgrades every year. Jeez.