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cmplaya
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Oct 8, 2017

QC 35 II noise cancellation on windows 10 not working after update to 2.1.3

I bought QC35 II two days ago and connected to both my windows 10 laptop and android phone

Noise cancellation works perfectly with phone and when just turned on and not paired to anything

when i pair to laptop and play audio, the noise cancellation dies and all ambient noise sounds like it is being amplified into both speakers.  as soon as i stop the audio, this goes away after 1-2 seconds.

the problems is only when paired to the windows 10 laptop and not on my phone, and it is a new issue that was not present before and just began after the 2.1.3 update.

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cmplaya
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Oct 8, 2017

Re: QC 35 II noise cancellation on windows 10 not working after update to 2.1.3

tried reinstalling all bluetooth and audio drivers and firmware, no improvement.

headphones work perfectly when paired with 3 other android devices.

when paired with windows 10 laptop the noise cancellation works when no sound is playing

once i press play on music, the music starts and the noise cancellation dies and the air conditioner and fan in the house becomes readily audible over the music.  when i pause the music, two seconds later the noise cancellation returns and i dont hear the fans anymore.

any advice?

malisz
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Oct 12, 2017

Re: QC 35 II noise cancellation on windows 10 not working after update to 2.1.3

try to switch from 'Hands-free' to 'Stereo' clicking on the volume mixer icon

 bose.jpg