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Aug 24, 2017

QC 35 Static using Skype on Mac via Bluetooth

I have my QC 35's (latest firmware was updated 8/23/17, don't recall the version) connected to bluetooth on my Macbook Pro (Sierra 10.12.6). When I listen to spotify the audio is great. When I open skype for a meeting there is static. If I then switch to a wired connection on my QC 35's it is clear audio but not in stereo (just on the right side). The main issue I am concerned about is the static via bluetooth on skype. The non-stereo wired connection is secondary.

 

Thanks,

 

Randy

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Aug 25, 2017

Re: QC 35 Static using Skype on Mac via Bluetooth

I'm having the same issue. 

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Dec 15, 2016

Re: QC 35 Static using Skype on Mac via Bluetooth

@randyr505 and @koivimik

 

That's a great question.  It does sound like an issue with Skype. I was curious, so I found this page on Skypes support site.

 

How do I use a Bluetooth device with Skype?

 

It did mention to make sure that you are using the correct profile, and adjusting the settings.

 

You could also try clearing the headset and re pairing.

 

To clear devices previously paired with the headset, follow these steps:

  1. Turn the headset on
  2. Slide and hold the power switch to the right to the Bluetooth symbol for 10 seconds or until you hear "Bluetooth device list cleared"

If you could give that a try and come back and update us.

 

Tony