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May 14, 2019

QC 35 keep disconnecting

Hi there
My QC 35 keep disconnecting & connecting again on iPhone 6S Plus.
This started happening last week when I was trying to use the headphone. Before that I never had this problem since I bought it September 2017. I need someone to help me fix this problem ASAP!


Re: QC 35 keep disconnecting

Hi Mohondhu, 


Thank you for taking the time to post and welcome to the community! 


I'm sorry to hear of the issues you are experiencing with your QC35s. I'll be happy to assist you. 


I would recommend clearing the Bluetooth pairing on the headphones and deleting the pairing from your source device. Then re-pairing the devices as if it was a new connection. I have included some instructions HERE to assist you. 


Secondly, make sure the firmware is up to date. You can download the latest update Here.


If this is unsuccessful in resolving your issue, I would recommend reaching out to our Technical Support Team for assistance. You can find the details by clicking HERE, selecting your country of residence and scrolling down to 'Contact Us'.


I hope this helps.


Have a great day!




Jessie O - Community Support

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