QC 35 stopped emitting sound
My QC 35 stopped emitting sound while I was listening to YouTube on my iPad using the Bluetooth connection. I switched the headset off and on but even the voice prompts weren’t working. The noice cancellation, however, was fine. I then connected it to my iPhone via Bluetooth but no sound came out. I used the Bose Connect app to try to troubleshoot the headset but I couldn’t get it to play sound. The App connected to the headset, it showed that the headset was charged to 90% and I had control over functions such as noise reduction but no sound came out. FYI the firmware has been 1.3.4 for several months already.
I then plugged the headset to the charger and after a couple of minutes I unplugged it. This brought back the voice prompts but the headset was unpaired from all my iPads/iPhone. I had to delete the headset from the list of Bluetooth devices on each iPad/iPhone and pair it back again. It now apparently works fine. Until this incident the headset had been working without major issues since I bought it in April 2017. Has there been other reports of this kind before? I wanted to have this report on file before my warranty runs out. Thx. RR