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Jan 4, 2019

Re: QC 35 won’t turn off

@joelirwinI'm surprised by your comments. I thought other stuff I read talked about firmware changes that affect the on/off capabilities. Didn't you even write in that thread referenced above about it? And wasn't there mention of a firmware update coming in "early 2019" that is supposed to address it?

 

I highly doubt my situation is realted to a physical issue. I've never stored anything else in the headphone case and I'm pretty careful with my $350 headphones. I'm not saying it is impossible. I did notice it the first time a few weeks after a flight where I brought them along and kept them in their case in my backpack when not using them. But, mine are literally turning on while sitting on my desk in front of me with no touching at all so to me it is more likely a software problem than physical. Even if the issue is due to a switch going bad, for Bose to make something that gets messed up this bad within a year of life is worth them going above and beyond to remedy. It makes them pretty much unusable to me because either they are on and randomly connecting to my phone or computer (as they did about 5 times in the short span of time while I was on the phone with Bose Support making my claim) or they have a dead battery and I can't use them.

 

In any event, this is a bummer of a situation for anyone affected and I hope it is either resolved by a fix or Bose handles it for people affected.

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Dec 15, 2016

Re: QC 35 won’t turn off

Hi,

 

Thanks for chiming in on this thread. We would recommend that you take a look at this post.

 

QC 35-I is Turning On By Itself

 

I am locking this thread to avoid confusion

 

 

Regards,

 

Tony G - Community Support

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Jun 14, 2020

Bose® QuietComfort® Noise Cancelling® QC35 Over-Ear Headphones turning themselves on

My apologies for being an older person who is not very techy. I bought my noise cancelling QC35 earphones on 28 December 2016. I don’t use them very often, but they are excellent. Something bizarre is happening. They are turning themselves on by magic. The green light comes on and stays on. I turn it off, but it is coming back on again sometimes seconds later, or minutes later.  I wondered if it was something to do with Bluetooth. It seems not. I have an old MacBook Pro and a newish IPad.  Even when I have made sure that blue tooth is turned OFF on both devices, and indeed even when both devices are NOT even in use, the earphones have developed a mind of their own.  They still turn on.  I realise they are miles out of warranty, but they have had so little use this is incredibly disappointing.  I believe I paid £279 for them, and have always thought Bose to be an awesome product.  Has anyone got any suggestions please?  Many thanks for reading this. 

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Jun 14, 2020

Qc35 will not shut off when in the off position?