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QC20i background noise

Hi, 

When I plugged in my brand new QC20i wired earphones, I hear low level of background noise when I turn on noise-canceling. I only hear when my laptop computer or iPhone is plugged in. I am curious whether there is a way to remove this background noise. It's pretty annoying. Thank you. 

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Dec 15, 2016

Re: QC20i background noise

Author Accepted Answer selected by jaebeom

Hi jaebeom,

 

That's a great question. Seeing that they are only a month old, I would definitely use the support link offered by @shilo_c and contact support for an exchange.

 

 

Tony - Community Support

 

 

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Re: QC20i background noise

Hey there!

 

Welcome to the community, I'm glad that you reached out!

 

That's interesting behavior!  Based off of what you're describing I would recommend reaching out to customer support, you can use this link.  Just select your country and scroll down to where you see "contact us".  

 

I hope that you have a wonderful day!

 

Please take the kindest care,

Shiloh - Community Support 

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Re: QC20i background noise

Hi Shilloh, 

Thank you so much for the reply! Since it's less than a month old, do you think it's a good idea to exchange to a new one? Thanks again. 

Best Regards, 

jaebeom

 

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Re: QC20i background noise

Author Accepted Answer selected by jaebeom

Hi jaebeom,

 

That's a great question. Seeing that they are only a month old, I would definitely use the support link offered by @shilo_c and contact support for an exchange.

 

 

Tony - Community Support

 

 

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Re: QC20i background noise

Hi Tony, 

Thank you so much. Very helpful!! 

 

Best Regards, 

jaebeom