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Jan 14, 2019

QC25 Left ear not working when noise cancelling on

QC25. Sound from both ears when off. When I engage noise cancelling only right ear works. 

Have changed batteries and have fiddled with connections and have toggled between red and green on multiple occassions. On occassion I have got left ear to work with noise cancelling on but then drops out.

 

5 REPLIES 5
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Dec 15, 2016

Re: QC25 Left ear not working when noise cancelling on

Hi donalg58,


Thanks for writing into the community. Sorry for the trouble you're having! Based on what you have described, we recommend that you contact our service team in your region for further assistance. They will go over your service options available to you and get you back up and running again. 

 

Contact information can be found here: https://bose.life/2v8YQJ0

 

 

Thanks again,

 

 

Mohsin - Community Support

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Jan 16, 2019

Re: QC25 Left ear not working when noise cancelling on

I have the same issue with my QC25. Did you find any solution?

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Jan 14, 2019

Re: QC25 Left ear not working when noise cancelling on

No. I am looking to return the item to the retailer as I bought it only 4 monts ago.

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Jan 7, 2019

Re: QC25 Left ear not working when noise cancelling on

There is NO solution.

Accept that you have lost the money.
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Re: QC25 Left ear not working when noise cancelling on

Hi all,

 

Thanks for posting. We understand its frustrating when a product stops working properly. We would recommend contacting your local support team for assistance. Here is a link you can use. Click on your region, scroll down until you see "Contact Us."

 

Regards,

 

Tony G - Community Support