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altroute
Participant
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Registered since

Jul 6, 2017

QC30 Audio Issues

QC30 would sometimes play garbled audio when connected to my phone (Google Pixel). Turning QC30 off and on would sometimes fix the problem, but it's crazy that I had to do that.  When I run with QC30 and have my phone in my pocket, it would sometimes cut off the audio as well.  It had problem playing audio from NVidia Shield that is 5 ft away (line of sight). If it turn my head in certain way, it would cut off the audio.

 

I used LG Tone Infinium for almost 2 years without any problem. I wouldn't have expected this from Bose with 3x the price.

 

Anyone else have this issue?  I think it may have started after updating to 1.2.9 firmware, but I am not sure. 

 

1 REPLY 1
Mohsin_S
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Dec 15, 2016

Re: QC30 Audio Issues

Hi altroute,

 

Appreciate the post. Let's try rebooting the headset:

  1. Turn the headset off and wait for 30 seconds.
  2. Plug the headset into a USB power supply via USB cord and wait 5 seconds. (Power supply needs to be plugged into the wall with power on).
  3. Unplug USB cord from headset and wait 1 minute.
  4. Turn on the headset and test if the headset works properly.

Give us an update when you can and let us know if that helps.

 

Mohsin