The rubber at the end of the collar is coming away from the hard plastic cover, almost to the point now where its like wings... is this normal?
Also, I recently bought a new iPhone. I press and hold the on/off button to try and get it to pair with the phone, but the blue light doesnt come on at all. I've tried deleting paired lists, reset phone, turned it off and back on, but it just doest seem to go into pair mode... why???