Re: QC30 for Communication
Me and my family have been loyal customers of Bose for many years.
Bose was always our choice to listen to music, use in the airplane, and create a nice home environment. As a business man I have used Bose HeadSet 2 and QC20 for a long time in my phone calls that I have done very often. Last November I saw Montreal Quitecontrol 30 in November and bought it immediately. When I returned to Turkey, I began to use it with great enthusiasm. Unfortunately, however, I started to have problems. The biggest problem was that in the phone calls it became almost impossible for me to talk to the other party because all the sounds in the background were going to the other side. I thought that the problem might be with my use, even from the iPhone. However, after many trials I found that the problem was Bose Connect 30 too. I am an IT auditor, that is why I am very close to technology. But since sound engineering is a very special area, I decided to consult with a colleague of academics who specialize in sound engineering at a university. I communicated to him and asked him for his opinion. In the meantime, I applied Bose for support. But since I was in Turkey, I saw that I could not get local support.
About a month later, my academic friend returned to me. He said the problem might be a design defect and that it could not be fixed with a firmware. He asked me to return the product if possible. However, I believed that Bose would solve the problem. I also decided to wait because I could use the device while listening to music. I became a member of the Bose community and started to follow the correspondence.
The last message created a different perception in your loyal customer like me.
I started to think that Bose was not transparent about the case and started to behave unethical anymore.
Moreover, this perception continued to increase as we saw that the product is still on on the shelves even in Turkey.
Obviously the root cause of the problem was found, but how to solve it could not be found.
Obviously this could not be solved with a firmware like my colleague's detection.
So the product has a defect.
There is a Turkish proverb "It is never too late to mend".
If the situation is the same as I mentioned above, you should declare it and and your recall QuiteControl 30 product.
If this is not the case and your research continues, please find the root cause immediately. I think this is the way that Bose choose for its reputation.