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Apr 1, 2017

Re: QC30 green light will not turn off

Hi Tony,

 

Thanks for the QC30 reset directions. I performed the reset and the green light is still on continously and does not turn off. 

 

Tech71

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Dec 15, 2016

Re: QC30 green light will not turn off

tech71,

Thanks for trying that. We would recommend contacting your local Bose support HERE. Click on your country, scroll down to "Contact Us"

Let us know.

Tony

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May 9, 2017

Re: QC30 green light will not turn off

Didn't work with my QC35 earphones. I now can't udate my firmware as the site says the files aren't available. Really annoying having this issue. Get it sorted Bose.

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Community Manager

Re: QC30 green light will not turn off

Hi @duncan1873

 

I just visited the site: http://btu.bose.com and I tried both my QC35 and QC30. It looks like the site is functioning correctly.

 

Which headset did you connect?

 

At what point to do you see the message that the files aren't available?

 

Can you take a screenshot of the message?

 

Thanks,

ST

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Jun 8, 2017

Re: QC30 green light will not turn off

I'm having the same issue with my QC30s green light not turning off, and battery constantly draining.  When I first got them they worked perfect. I don't recall exactly when that changed. 

 

I followed the turn off/plugin/unplug procedure, it did not work. 

I successfully downgraded to firmware 1.1.9 (verified via the Bose app).  That did not resolve the issue unfortunately.

 

Any other ideas?  Is there any word on an upcoming firmware update that may resolve this?

 

Thanks!

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May 9, 2017

Re: QC30 green light will not turn off

Hi Joe,

Contact Bose customer support & they will email you a returns label to send them back & they will send you a brand new pair FOC. It appears to be a hardware fault.

I hope this helps

Regards,

Duncan
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May 9, 2017

Re: QC30 green light will not turn off

Resolved it appears to be a hardware fault & Bose are replacing. Many thanks for your help.
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May 9, 2017

Re: QC30 green light will not turn off

Issue resolved it appears to be a hardware fault & Bose are replacing. Many thanks for your help.
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Jun 8, 2017

Re: QC30 green light will not turn off

Thank you Duncan!
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Jun 16, 2017

Re: QC30 green light will not turn off

Same issue. No power cycle, no ability to reset. Very disappointed with experience. Obviously these were not ready for debut by a company with a long history of quality. Between horrible Bluetooth connectivity that had my headphones disconnecting repeatedly, loud static noises periodically and now this, I have had enough. Too many quality competitors out there to think you can live on your history.