Hey Clarkey,
Thank you for reaching out to the community. That does not sound normal. Let's try resetting the headphones to see if that could help.
To reset the headset:
- Turn the headset off and wait for 30 seconds.
- Plug the headset into a USB power supply via USB cord and wait 5 seconds. (Power supply needs to be plugged into the wall with power on).
- Unplug the USB cord from the headset and wait 1 minute.
- Turn on the headset and test if the headset works properly.
Let us know how that goes for you!
Thank you again,
Mohsin - Community Support
