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Registered since

Dec 28, 2016

QC35 ANC ... non-existent? What the heck?

My new pair of QC35s don't seem to have ANC activated?

I own QC20 in-ear buds and I love them. The ANC is amazing.

When I put the QC35 on and play some white noise or similar on my desktop speakers, the headphones don't cancel the noise out at all.

Any ideas?
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Registered since

Dec 15, 2016

Re: QC35 ANC ... non-existent? What the heck?

Thanks for the post JasonPG,

There could be a few things affecting the Active Noise Cancellation in your new QC35's. The headphones must be turned on to cancel noise and reproduce audio from the connected source. The switch on the right ear cup should be in the On position with the green LED illuminated. We would also recommend trying the headsets in a different environment and making sure they fit snugly around the ear.

If these things do not help, you can contact Bose Global Support by going HERE.



Hope this helps.