Notice

The Bose Community Forum was launched at a time when robust online support was not available for Bose customers. Over the past several years we have added new online service channels that provide a more interactive and complete digital experience. Additionally, we have enhanced the My Bose Account capabilities to deliver a more personalized and self-service experience. As a result, Bose has made the decision to close Community Forum for Consumer electronics products on September 30th. The Bose Pro portion of the Community will still operate as usual.


Please visit our support homepage to experience one of our many other digital service channels or simply use your Community log-in credentials to sign in to your My Bose Account to view your orders and view support options.


Thank you to all who have contributed and benefited from interacting in our Community. We look forward to continuing to serve you online.


Regards,
Bose Customer Service Team
cancel
Showing results for 
Search instead for 
Did you mean: 
JasonPG
Participant
  • 0
  • 1
  • 0
Registered since

Dec 28, 2016

QC35 ANC ... non-existent? What the heck?

My new pair of QC35s don't seem to have ANC activated?

I own QC20 in-ear buds and I love them. The ANC is amazing.

When I put the QC35 on and play some white noise or similar on my desktop speakers, the headphones don't cancel the noise out at all.

Any ideas?
1 REPLY 1
Tony_G
Moderator - Retired
  • 0
  • 5470
  • 238
Registered since

Dec 15, 2016

Re: QC35 ANC ... non-existent? What the heck?

Thanks for the post JasonPG,


There could be a few things affecting the Active Noise Cancellation in your new QC35's. The headphones must be turned on to cancel noise and reproduce audio from the connected source. The switch on the right ear cup should be in the On position with the green LED illuminated. We would also recommend trying the headsets in a different environment and making sure they fit snugly around the ear.


If these things do not help, you can contact Bose Global Support by going HERE.

 

 

Hope this helps.

 

Tony