ST - Hearphones
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Dec 23, 2016

Re: QC35 Bluetooth Audio Delay/Lag

Hi Everyone,

 

We've gotten off topic here. Let's focus on your personal experience with QC35 Bluetooth Audio Delay/Lag.

 

There's a new firmware release (June 22, 2017) QC35 Firmware Update V1.3.2

and a new version of the Bose Connect App 4.2 to explore.

 

Since installing the new firmware and the Bose Connect App yesterday,  I tried YouTube, Netflix, Lynda.com, videos in Facebook.  I'm getting great results on my Surface Book (with Performance Base), Xbox One, Surface 3, and iPad Pro 10.5.  I can see some latency if I really look for it. But if I relax and focus on the content, it's negligible.

 

What kind of results are you seeing?

 

ST

 

 

 

 

Leod
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Jan 24, 2017

Re: QC35 Bluetooth Audio Delay/Lag

I've installed the latest firmware so will feedback more in a couple days when I've been able to thoroughly test them.

Mhsowell
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Feb 18, 2017

Re: QC35 Bluetooth Audio Delay/Lag

I just tested the new FW and it is as bad or worse than before. For reference, I am watching the xfinity app on a galaxy tab s2.
Running with scissors
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May 25, 2017

Re: QC35 Bluetooth Audio Delay/Lag

Running with scissors
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May 25, 2017

Re: QC35 Bluetooth Audio Delay/Lag


@Socrates wrote:

@EDIflyer wrote:

@Socrates wrote:

@qbast wrote:

What makes you think that receiving side cannot buffer as well? It is not related to Bluetooth, but in case of audio communication over a network is it pretty common for receiving side to use 'jitter buffer' to smooth out differences in packet arrival times.


You're wrong. BT receivers do not do any buffering.


Although I'm sure they can introduce additional lag if they are slow to process things or do additional processing - many of us certainly noticed a change (worsening) in lag after a QC35 FW update, which is clearly nothing to do with the sending device.


No, that's incorrect.  I don't care what "many of us" noticed.  It's not physically possible.


Absolutely.  It is indeed unfortunate that you are getting blasted by other posters on this forum.  I've felt for quite a while that the mods simply do not understand how to manage a forum.

ST - Hearphones
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Dec 23, 2016

Re: QC35 Bluetooth Audio Delay/Lag

Hi @Running with scissors

 

Thank you for expressing your concern. I agree this discussion got out of hand.

 


@Running with scissors wrote:

...
Absolutely.  It is indeed unfortunate that you are getting blasted by other posters on this forum.  I've felt for quite a while that the mods simply do not understand how to manage a forum.

 

What you are reading now is a lot tamer than what was here 12 hours ago. We've worked with some of the recent contributors, and with their cooperation and understanding, things are better.

 

Posts go live, and discussions can get heated before we see them. We need your help to draw our attention to posts that violate the Terms of Use Agreement*.  You can do that by Reporting Inappropriate Content (click the three dots at the top right of any post). 

 

We have another discussion specifically for Concerns about Moderation.

 

To all: Please report inappropriate posts and then let us handle them instead of posting a reply.

 

Thanks for your help.

 

ST

 

References

 

From the Bose Support Communities Terms of Use Agreement

Bose does not prescreen information submitted by users of the Site ("Submissions"). Bose retains the right, but not the responsibility, to edit or remove any Submission, including those deemed by Bose to violate the Agreement. Bose will make good faith efforts to investigate allegations that Submissions violate the Agreement but (a) makes no warranty to you that it will edit, remove, or continue to permit the display of any specific Submission, whether or not subject to such allegations, and (b) will have no liability whatsoever for editing, removing, or continuing to permit the display of any Submission whatsoever.

 

.

.

.

 

*

  • Be polite. Everyone should feel comfortable reading Submissions and participating in discussions. Bose will not tolerate a statement that is taunting and thus arbitrarily inflammatory. However, this also includes those which are libelous, defamatory, indecent, harmful, harassing, intimidating, threatening, hateful, objectionable, discriminatory, abusive, vulgar, obscene, pornographic, sexually explicit, or offensive in a sexual, racial, cultural, or ethnic context. 
  • Post constructive comments and questions. Unless otherwise noted, your Submission should either be a technical support question or a technical support answer. Constructive feedback about product features is welcome as well.

 

 

From the  Bose Community Guidelines

If you recognize any violation of these guidelines, please notify us within the community by choosing "Report Inappropriate Content" from the message's Options menu and let us know why you feel the content is inappropriate. 

 

pavoliojr
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Jun 24, 2017

Re: QC35 Bluetooth Audio Delay/Lag

I'm experiencing the same delay as before.  Nothing has changed unfortunately.

Leod
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Jan 24, 2017

Re: QC35 Bluetooth Audio Delay/Lag

Well I've tested the new firmware and tested and tested (bluetooth transmitter plugegd into TV and direct bluetooth connection to Nvidia Shield TV), so wanted it to be ok but sadly the sinking feeling I had when I saw that the change log didn't refer to audio sync has been vindicated. It looks like BOSE have not addressed the lag issue despite stating on this forum that it would. Voices are notably still out of sync and fall further out of sync after after a few minutes. I have a £20 pair of bluetooth earphones which do a better job of maintaining audio synchronisation. Reverted back to 1.0.6 yet again and audio sync is much better.

 

BOSE, you do realise that people may want to use their £300 headphones for more than just listening to music? There's these new fangled phone devices with big screens and TVs with bluetooth that people like to use.

 

Disappointing

Running with scissors
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May 25, 2017

Re: QC35 Bluetooth Audio Delay/Lag


@ST - Hearphones wrote:

Hi @Running with scissors

 

Thank you for expressing your concern. I agree this discussion got out of hand.

 


@Running with scissors wrote:

...
Absolutely.  It is indeed unfortunate that you are getting blasted by other posters on this forum.  I've felt for quite a while that the mods simply do not understand how to manage a forum.

 

What you are reading now is a lot tamer than what was here 12 hours ago. We've worked with some of the recent contributors, and with their cooperation and understanding, things are better.

 

Posts go live, and discussions can get heated before we see them. We need your help to draw our attention to posts that violate the Terms of Use Agreement*.  You can do that by Reporting Inappropriate Content (click the three dots at the top right of any post). 

 

We have another discussion specifically for Concerns about Moderation.

 

To all: Please report inappropriate posts and then let us handle them instead of posting a reply.

 

Thanks for your help.

 

ST

 

References

 

From the Bose Support Communities Terms of Use Agreement

Bose does not prescreen information submitted by users of the Site ("Submissions"). Bose retains the right, but not the responsibility, to edit or remove any Submission, including those deemed by Bose to violate the Agreement. Bose will make good faith efforts to investigate allegations that Submissions violate the Agreement but (a) makes no warranty to you that it will edit, remove, or continue to permit the display of any specific Submission, whether or not subject to such allegations, and (b) will have no liability whatsoever for editing, removing, or continuing to permit the display of any Submission whatsoever.

 

.

.

.

 

*

  • Be polite. Everyone should feel comfortable reading Submissions and participating in discussions. Bose will not tolerate a statement that is taunting and thus arbitrarily inflammatory. However, this also includes those which are libelous, defamatory, indecent, harmful, harassing, intimidating, threatening, hateful, objectionable, discriminatory, abusive, vulgar, obscene, pornographic, sexually explicit, or offensive in a sexual, racial, cultural, or ethnic context. 
  • Post constructive comments and questions. Unless otherwise noted, your Submission should either be a technical support question or a technical support answer. Constructive feedback about product features is welcome as well.

 

 

From the  Bose Community Guidelines

If you recognize any violation of these guidelines, please notify us within the community by choosing "Report Inappropriate Content" from the message's Options menu and let us know why you feel the content is inappropriate. 

 


He (she?) was blasted royally and you did nothing.  I haven't seen any of his posts recenty.  Apparently he has given up on the forum.  If this is how you handle discussions, I expect that I'll do the same.

EDIflyer
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Apr 28, 2017

Re: QC35 Bluetooth Audio Delay/Lag

I think some of the posts they made would also be in contravention of the guidelines they posted.

 

However, to get back on topic - I've been testing today with my Nexus 9 and the new FW version and have had no major issues - similar to what I did last time, I did a device hard reboot (as previously described by ST), I'm not sure if it made a different or not but I certainly have not noticed the same lag that I had before with exactly the same device setup but different FW version.