Clearing the headphone pairing list

[volkan]

Hi;

QC35 can not be connected to any mobile device but it was working before.

Any idea?

Regards

[ST]

Hi volkan,

Thank you for joining the Community.  I'm sorry to hear you're having an problem connecting to mobile devices with Bluetooth.

Please try rebooting your QC35.

QC35 Reboot

1. Turn the headset off and wait for at least 30 seconds.
   
   
2. Plug the headset into a USB power supply via USB cord and wait at least 5 seconds. (Power supply needs to be plugged into the wall with power on).
   
   
3. Unplug USB cord from the headset and wait at least 1 minute.
   
   
4. Turn on the headset and test if the headset works properly.

Does that help?

ST

[volkan]

Hi ST

Yes I did but it did not work.

I also updated the firmware.

QC35 is connecting to note 4 but it can not connect to note 8.

BR

[ST · Accepted solution]

Hi volkan,

Thanks for the update. I'm sorry the QC35 reboot didn't help.

You said the connection used to work.  Have you changed anything on the Note 8 recently?

The next step in troubleshooting is to clear the Bluetooth pairing list on your QC35 and the Note 8. Then attempt to pair them again.

Clearing the headphone pairing list

Applies to:

• QuietComfort® 35 wireless headphones
• QuietComfort 35 wireless headphones II

Slide the power switch to the Bluetooth® symbol and hold for 10 seconds until you hear "Bluetooth device list cleared".

Delete your Bose QuietComfort headphones from the Bluetooth list on your device. All Bluetooth devices are cleared, and the headphones are ready to connect a new device.

Please let us know if this helps.

Thanks,

ST

[volkan]

I will try these and also please consider that it did not work with note 5 as well...

[volkan]

Yes it worked 🙂

Thank you very much....

BR

[ST]

Hi volkan,

Great news!  Thanks for coming back to tell us.

---

@Volkan wrote:

Yes it worked 🙂

Thank you very much....

BR

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Enjoy your QC35.

ST

[yifei]

Same problem, I tried everything above. it does not help, it used to work fine.

I tried multiple iPhones, QC35 does not show on them.

[ST]

Hi @yifei,

Thank you for joining the Bose Community. I'm sorry you're having a problem with your QC35.

Are you telling us that you are having trouble connecting to several different Bluetooth devices?

Have you tried rebooting your QC35?

QC35 Reboot

1. Turn the headset off and wait for 30 seconds.
2. Plug the headset into a USB power supply via USB cord and wait 5 seconds. (Power supply needs to be plugged into the wall with power on).
3. Unplug USB cord from headset and wait 1 minute.
4. Turn on the headset and test if the headset works properly.

If that doesn't help, please follow this link to Bose product support for your area.

• Click on your country, then
• Scroll down to the link: "contact us".
• Follow the link and send an email or call.

Please let us know how it goes.

Thanks,

ST

[Alonso1452]

Hi very disappointed the Bluetooth breaksup all the time - cheaper units have better stability - I paid $450 AUD and they are *** - the Bose Website is ***** useless

What a let down

Had high regard for the brand but total crap