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Jan 22, 2019

QC35 I bluetooth stopped working on all devices



I have had a pair of QC35 for about a year and a half. They have worked great for a long time but now when I put turn them on they will connect and then immediately shut off, almost like it sounds like there is a short. The active noise cancelling still works and they are fully charged. All voice queues from the device stop working. 


Is this a known issue? 

Community Manager

Re: QC35 I bluetooth stopped working on all devices

Hi BahLaKay,


Thanks for writing in!  Sorry to hear about the troubles, but would be happy to help!


Can you connect the headset to a computer and navigate to btu.bose.com to see if there is an update available?

Also, let's try a reset by following these steps:

  • Turn off the headset and wait 30 seconds
  • Plug the headset into a wall outlet using a USB charger, then wait 5 seconds
  • Unplug the USB cord from the headset and wait 1 minute
  • Turn on the headset


If this does not resolve the issue, I'd recommend reaching out to your local support team by clicking HERE.  Just select your country and Contact Us at the bottom of the page.


Warm Regards,

Tony A - Community Support