Quiet Contributor
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Mar 14, 2019

QC35 II audio dropouts

Using headphones for a month now. Experiencing regular audio dropouts when paired with IPhone X while
Listening to Spotify. Firmware is up
To date. When paired with a new LG OLED tv, they are unusable. Sitting 0-1m from tv there are intermittent dropouts and latency when I move my head in front of tv. Sitting 1-3m and they are unusable. The audio latency is severe and dropouts are constant. Have tried all fixes suggested on this forum and friends with same product report no issues. Please advise, thanks l.
Moderator - Retired
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Feb 26, 2019

Re: QC35 II audio dropouts

Hi Hampau, 


May thanks for your post and welcome to the community.


I'm sorry to hear you are experiencing this issue. As you have tried multiple troubleshooting steps that have been suggested within the community, I would suggest to contact your local Customer Support Team. They will be able to assist you further with your QC35 II headphones.


If you select this link - Contact Us you can select your region. Scroll to the bottom and select contact us which will provide you with their contact number.


Many thanks


Leon_C - Community Support