Using headphones for a month now. Experiencing regular audio dropouts when paired with IPhone X while Listening to Spotify. Firmware is up To date. When paired with a new LG OLED tv, they are unusable. Sitting 0-1m from tv there are intermittent dropouts and latency when I move my head in front of tv. Sitting 1-3m and they are unusable. The audio latency is severe and dropouts are constant. Have tried all fixes suggested on this forum and friends with same product report no issues. Please advise, thanks l.
May thanks for your post and welcome to the community.
I'm sorry to hear you are experiencing this issue. As you have tried multiple troubleshooting steps that have been suggested within the community, I would suggest to contact your local Customer Support Team. They will be able to assist you further with your QC35 II headphones.
If you select this link - Contact Us you can select your region. Scroll to the bottom and select contact us which will provide you with their contact number.