Dec 24, 2018
Dec 15, 2016
Thanks for reaching out to the community! I am so sorry to hear about that. We appreciate all the troubleshooting you have already tried. I would suggest attempting to reboot the headphones.
To reboot the headset
If that doesn't help, I would recommend contacting your local support team for help. Here is a link you can use. Click on your region, kindly scroll down until you see "Contact Us."
Tony G - Community Support