Mar 29, 2018
Dec 15, 2016
Thanks, @keeps54 for helping out.
Thank you for reaching out to us here. Sorry to hear that you are having difficulty pairing with your Windows 10 machine. Have you got a chance to see our computer informational guide for Bluetooth pairing here? You might find it helpful.
The good news here is that since they pair with your other devices, the headset seems to be communicating and functioning fine. Let's try a few things here to see if it will help.
Firstly, are you able to test a different Bluetooth headset with that Asus adapter to see if it will connect? Let's also try clearing the Bluetooth paired device list on your headset before trying to reconnect with your computer.
To clear the pairing list:
Can you let us know your findings when you get chance?
Thank you again,
Mohsin - Community Support
Aug 31, 2018
Thanks, Mohsin - your suggestion worked perfect for me. Once everthing was cleared from the BOSE (awesomeness headphones ever) then it made a new connection and we were back in business. It had been working just the night before but I had been monkeying around with a few othe bluetooth devices and screwed something up in the process!. LOL.
Anyhow - thanks again for the great advice, I had found that the BOSE firmware had been working exceptionally well up until this issue. Well back to movies and music all night enjoying these AWESOME BOSE headphones, sure am glad I got them!