FraserSC
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Dec 25, 2017

QC35 II not recognising on DELL XPS 9550 as a stereo headphone

Hi,

 

I recently purchased a pair of the newest QC35 ii. So far they have worked perfectly with my phone (samsung s7).

 

The issue has arisen where i have not been able to experience the great sound quality when connecting to my laptop. I think this is because they are being recognised as a "Bluetooth hands-free audio" device as opposed to stereo headphones.

 

I'd really appreciate some assistance with this, because I feel like I'm missing out on experiencing the better quality that I know is available.

 

For reference, I have downoaded the latest drivers for both the headphones and the laptop.

 

Thanks,

 

Fraser

1 REPLY 1
Moderator

Re: QC35 II not recognising on DELL XPS 9550 as a stereo headphone

Hey Fraser,

 

Thank you so kindly for reaching out to the community!  I see what you're describing.  I'm including a link to an article here for you that describes some steps that you can take to boost that sound quality, I'd recommend taking a look at the first step. 

 

I hope this helps!

 

Please keep me updated.

 

Take care,

Shiloh_C