Dec 25, 2017
I recently purchased a pair of the newest QC35 ii. So far they have worked perfectly with my phone (samsung s7).
The issue has arisen where i have not been able to experience the great sound quality when connecting to my laptop. I think this is because they are being recognised as a "Bluetooth hands-free audio" device as opposed to stereo headphones.
I'd really appreciate some assistance with this, because I feel like I'm missing out on experiencing the better quality that I know is available.
For reference, I have downoaded the latest drivers for both the headphones and the laptop.
Aug 25, 2017
Thank you so kindly for reaching out to the community! I see what you're describing. I'm including a link to an article here for you that describes some steps that you can take to boost that sound quality, I'd recommend taking a look at the first step.
I hope this helps!
Please keep me updated.