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May 26, 2019

QC35 II spotify with Alexa

I already set up Alexa app with spotify, but when I ask Alexa to play spotify through my QC 35 II it says that is not able to play spotify in this device.


I just purchased yesterday the headphones, and the seller said that this device is fully integrated with Alexa, what is happening?


Re: QC35 II spotify with Alexa

Hi Fcnunez, 


Thanks for your post. I am very sorry to hear that you are having issues with Alexa, however I would love to help! 


Firstly, I would recommend that you reboot the mobile device that you are using to connect the headphones. I would also recommend that you ensure that your headphones are running the latest software via the Btu.bose.com updater. 


Can you please also confirm the region you are currently located in? 


Please update us on the result of these steps. 


Kind Regards, 

Hector B - Community Support 

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