Oct 5, 2017
New firmware released:
(** Moderator Edit- GIF removed**)
Oct 7, 2017
Nov 2, 2017
Feb 24, 2017
Aug 25, 2017
I wanted to drop in and and let you know that we hear your concerns and we're listening. We assure you that these reports you're all providing are going to the right people and as always, we encourage you to contact your local Bose support.
Please continue to reach out as you need, your feedback helps.
Mar 31, 2017
Thank you, Shiloh. I have reported this problem several times. Each time, they tell me that the unit is defective so send it back. I'm on my third pair of headphones so far, with no change in behavior. Support isn't very helpful in this regard.
Nov 21, 2017
Being 100% honest, do you think/know this is a hardware issue that will never be solved in the existing models? Or a software issue thats can be addressed with a future firmware update?
I'm about to get a pair of QC35 series II and although I want to use 80% of the time to listen to songs with NC, I sometimes do conferences because I have a remote job.
===>> So, this communication problem is in hardware or software?
If it is a software issue, I can wait several months for the fix. But if it is a hardware issue, maybe I'll need other headphone with NC.
PS: sorry for posting twice, I think the first one was in a incorrect topic.
Dec 23, 2016
Thank you for your question. Unfortunately, I cannot give you an answer about what we may or may not be doing in the future.
Freaking awful design. I almost choked on my coffee today (first time using Bose headset at office) when the other side folks said they could hear my colleague from 10 ft away over me! Having paid 275GBP for this white elephant, I thought even the microphone is positioned to isolate noise. So pissed off right now. In one morning I've lost faith on the entier brand. Never ever again will I buy a Bose product. Trying to get mine sold on eBay now. What a waste!!! If I just wanted to listen to music without external sounds I would pick another headset. Definitely need to warn people - this is borderline fraudulent. How could they release the product with such a huge design flaw?? God it is unimaginable that they did not test a phone call outside their lab or even inside their lab, with a few mice squeaking, to check if they can be heard on the other side. I bet they would sound like furniture being dragged across a marble floor.
This is not sidetone. The microphone is outside on the cup. Essentially, it means if there is a person speaking even 10 ft around you while you're on a call, the people on the other of the line will hear him like first person. Unbelievable design flaw. Now imagine, if you have to take a call while on a train or just in a coffee shop. This is just an unimaginable oversight on the part of Bose design team. A 300 pound headphone that cannot be used to take phone calls in public? You have to be kidding me.