Many thanks for the suggestions. I have tried the reset as per suggestion but had no luck. The headset is still displaying the same anomaly.
Jun 18, 2017
You need to contact support as there are some headsets - mine was one too, that had to be replaced. That was the only way to resolve it and I have had NO issues since.
Thanks for trying some troubleshooting steps and I'm sorry to hear that your issue still persists. I wanted to jump in here and give you a link to support. Just select your country and scroll down to where you see "contact us". When you speak with support you'll be able to get more information on what your available options are. Please come back and let me know if you need anything, we're here to help.
I hope that you have a lovely day,