I'm glad that you reached out!
Based off of what you're describing I would recommend reaching out to customer support, you can use this link. Just select your country and scroll down to where you see "contact us".
I hope that you have a wonderful day!
Please take the kindest care,
Shiloh - Community Support
Aug 6, 2018
Hello, kielresnick! Thanks for your post and welcome to the Community!
That is strange indeed. The best way to approach this is to isolate the headphones as best you can (to reduce potential interference). This would mean making sure other electronic devices such as your router, or anything that plugs in for that matter, are turned off or out of range. Then see if the problem persists.
If the problem does not go away, please check to make sure your headphone firmware is fully up to date (update HERE). If they are updated, you have clear the paired devices list (instructions HERE), and the problem still exists then I'd recommend contacting our support team for further assistance.
Let us know how it goes!
Greg - Community Support
Nov 13, 2018
I have a similar issue which no solution so far worked for.
I hear some squeaking sound as if it some material inside the headset is rubbing at my glasses or something. I know it's something physical as it also appears when the headset is turned off. Sometimes I feel like it's in rythmn with my pulse or when I move my head a bit.
The headset is only one month old and there's nothing to it like water or anything. Getting my hands off the laptop didn't help as suggested above.
Thankful for any help!
Thanks for posting. It does sound like your headset has a physical problem with it. I would contact your local support team for assistance. Here is a link you can use. Click on your country, kindly scroll down until you see "Contact Us."
Tony G - Community Support
Nov 13, 2018