Re: QC35 and QC30 for communications
About two months ago I have purchased Bose QC35 II and I am experiencing same problem. They are great for listening to music in loud environments like bus or gym with the ANC on I can barely hear anything in the background. But whenever someone calls me the story completely changes. Instead of cancelling out the background noise they amplify it and I feel as if I am using spy listening device because I can even hear someone chewing their food loudly from 10m away! Something that I don't hear without the headphones. Changing the different levels of ANC and turning it off completely doesn't change a thing.
I have tried every listed solutions to this problem with no avail. I have tried rebooting, clearing the paired list and upgrading them to the latest firmware via PC but the problem still persists. Having read through the forum, exchanging them for new pair is pointless as almost everyone is experiencing the same problem which in my opinion can be fixed with a simple software update. The best example of this problem is whenever I connect them to my laptop via Bluetooth (Windows 10) and set them as a default communication device, right click the little speaker icon beside your clock and select "Recording devices". Right away, even without anything playing in the background I can hear everything amplified around me instead of complete silence. It's as if I have "Listen to this device" turned on (which I obviously don't). They do quite the opposide to what they were designed for.
I am very dissappointed that there is still no fix for that problem after over a year of complains about it for such an expensive piece of hardware (€380). I sincerly hope they will fix this problem soon as my return period had expired (30 days) and the only thing I am able to do at my local Bose retailer is just keep exchanging them for a new pair.