QC35 mic picking up background noise

[Tony_G]

Hi davidrljames,

Thanks for posting. I am so sorry to hear that. That would best be left to your local support team. I would recommend continuing to work with your local support team for assistance. Here is a link you can use if you need it. Click on your region, scroll down until you see "Contact Us."

Regards,

Tony G - Community Support

[davidrljames]

Local support just want to replace my headphones.

Old thread, states this issue cannot be fixed by hardware or software. So headphones are faulty.

Replacing them does not fix.

Mine are older than 12 months so I cannot return to vendor.

Are Bose going to do a recall on these headphones? Or offer refunds?