Dec 15, 2016
Thanks for posting. I am so sorry to hear that. That would best be left to your local support team. I would recommend continuing to work with your local support team for assistance. Here is a link you can use if you need it. Click on your region, scroll down until you see "Contact Us."
Tony G - Community Support
Oct 1, 2018
Apr 2, 2020
I received today the headphones Bose quietcomfort 35 II.