Dec 15, 2016
Thanks for posting. I am so sorry to hear that. That would best be left to your local support team. I would recommend continuing to work with your local support team for assistance. Here is a link you can use if you need it. Click on your region, scroll down until you see "Contact Us."
Tony G - Community Support
Oct 1, 2018
Apr 2, 2020
I received today the headphones Bose quietcomfort 35 II.
Oct 29, 2020
On Thursday, I posted the information and questions below.
On Friday, it had been archived with a non-response referencing the same threads that I'm commenting on initially in my post. The questions I'm actually interested in having answered, were not even remotely touched upon. So; I re-posted and specified that my questions had _not been addressed_ and that I'm not interested in knowing about if there will be a firmware update and if/when this will happen, only to find the post being deleted shortly there after......
What the heck, moderators. Can you please stop burying this issue and have someone actually address my questions? As said, I will not yield until given an answer.
So, AGAIN; I am not interested in knowing about the status of firmware updates. Read the entire post and please, conjure an answer.
It seems all the threads regarding the QuietControl 30 and it's abysmal mic audio quality have been closed. Even the threads where moderators are requesting more information, there's no indication in the initial post that it has been closed besides the current location for the thread in the breadcrumbs (Archive).
I've already gone through the hassle of getting a replacement headset through the retailer I bought it from, which sent it directly to Bose. It was replaced without any indication as to what lead to this decision. Sadly, the replacement device has the exact same issues, namely:
- Excessive background noise to voice ratio.
- What little of my voice that gets through being extremely muffled even when in a silent room, where the only noise is a computer with fans running at low rpms (3-700 rpm, 120mm BeQuiet! fans and an AMD Prism cooler).
Do I understand the situation correctly when I state that Bose does not want to make further attempts at resolving this issue and acknowledge that there's a massive failure in how this device is manufactured - or at the very best, has extremely misleading advertising?
Will Bose recall these devices? Or are you willing to sacrifice the trust of your customer base for 350 € a pop?