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Aug 30, 2019

QC35 and Soundsport switch audio source as soon as iPhone screen turns on

I have Bose QC35 headphones and Bose Soundsport headphones. Both are connected to my laptop (Windows 10) and iPhone XS (iOS 12).

The following happens for both headphones.

 

I am connected to both devices, but listening to music from my laptop. As soon as my iPhone "activates" (i.e., the screen turns on for any reason, even if I don't unlock it), the music cuts from the laptop and switches to my iPhone (which is silent because there's no music actually playing). This happens everytime my screen turns on. For example, it happens every time I tap my phone to activate the screen to see the time, every time I recieve a notification (because the phone lights up), everytime I put my phone on the wireless charger (again, the phone screen lights up to tell me it's charging). As soon as I lock my iPhone and the screen turns off, music from my laptop continues playing through the headphones.

 

Additionally, this usually happens, but not always. Sometimes it behaves as exepected. Other times is doesn't. I can't work out a pattern...

 

How do I stop this?! Ideally, music would continue playing on the laptop until I pause it and play something on my iPhone (and vice versa).

 

Ideas?

3 REPLIES 3
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Re: QC35 and Soundsport switch audio source as soon as iPhone screen turns on

Hi Rofo, 

 

Thank you for taking the time to post and welcome to the Bose Community! 

 

I'm sorry to hear about the issues you are experiencing with your Bose Headphones. I can imagine how frustrating this must be for you and I will do all I can to assist you! 

 

Can you make sure you are running the most recent firmware version? You can do this by clicking the LINK HERE on a PC or Laptop and following the on-screen instructions. 

 

I would also recommend clearing the Bluetooth pairing list on the headphones and the source device then reconnecting them. I have included links below to assist you. 

 

QC35 Bluetooth Clearing

 

SoundSport Wireless Bluetooth Clearing 

 

Let me know how you get on! 

 

Kindest, 

 

Jessie O - Community Support

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Dec 6, 2019

Re: QC35 and Soundsport switch audio source as soon as iPhone screen turns on

I have the same problem, when connected to my Samsung Galaxy s9 and laptop, the headphones just auto switch sources. It happens when I visit a website that has an ad video(with sound) embedded or if I'm on a skype call and my phone receives a call it just automatically cuts off the laptop skype audio feed and switches to the phone. How do I shut this off? I tried all the steps above, they don't do anything for this. 

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Moderator

Re: QC35 and Soundsport switch audio source as soon as iPhone screen turns on

Hi Ashylarry, 

 

Thank you for your post and welcome!

 

I'm sorry to hear that you seem to be having this issue. I'll do all I can to assist you. 

 

Can you tell me what laptop you are using? Can you also tell me what firmware version you are running on both your phone and laptop? Once I know this I will be able to assist you further. 

 

I look forward to hearing from you! 

 

Kindest,


Jessie O 

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