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Aug 9, 2017

QC35 - annoying beeps in iPhone SE

Hi team,


I have a QC35 that's beeping at rondom intervals when connected to an iPhone SE. It's like a notification sound. The beeps always occur twice, first a single beep, then a double beep. This only happens when I am connected to the phon when note listenting to any media or calls.


I am running firware 1.3.2

App is up to date on the phone

iOS 10.3.2


It wasn't doing this when connected to an older iPhone 5

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Dec 15, 2016

Re: QC35 - annoying beeps in iPhone SE

Hi Sammyb,


Thanks for reaching out. That is interesting. You mention that it doesn't have this issue on the older iPhone 5. That would point to an issue with the iPhone SE.  We can start with rebooting the headset


1.Turn the headset off and wait for 30 seconds. 


2.Plug the headset into a USB power supply via USB cord and wait 5 seconds. (Power supply needs to be plugged into the wall with power on). 


3.Unplug USB cord from the headset and wait 1 minute. 


4.Turn on the headset and test if the headset works properly. 


After you reset, try pairing to a different device if possible to see if the issue continues


As always, if you feel like there is an issue with your headset we are here to help. Here is a link to your local Bose support. Click on your country, scroll down to "Contact Us"


Please come back and give us an update