Jan 15, 2019
Hello baon! Thanks for posting and welcome to the Community.
I am sorry to hear that's happening, but am glad to assist. Let's try rebooting the headphones with the following steps:
If this does not resolve it, please contact Customer Support. Contact information can be found here. Just select your region, and kindly scroll down to where you see "Contact Us".
Greg - Community Support
I have the same exact issue (QC-35 II BT light stays on if power is off). I followed your instructions and it does not work.
Do I need to call you directly? Is there chat support? Has anyone found an actual fix to this?
Many thanks for your post and welcome to the community. I'm sorry to hear you are having this issue.
If you have tried the steps above and the issue still persists, I would recommend to contact your local Customer Support Team for further assistance.
If you select this link - Contact Us you can select your region. Scroll to the bottom and select contact us which will provide you with their contact number.
Leon_C - Community Support
Jun 15, 2018
@baon You can't.
Just to minimize having to type a bunch again, see my response earlier today at: https://community.bose.com/t5/Around-On-Ear-Headphones/QC35-I-turns-noise-cancelling-and-bluetooth-o...