QC35 broken power switch

[Marche79]

Hi all, i have purhased on october the QC35 headphones and i have ussed it 3 times only. This morning when i try to power on, the switch does do nothing at all, it feels like broken inside.

I´m actually living in shouth america so i have not a bose store closer, anyone knows what should i do?

Thanks a lot

Marche.

[Brandon_M]

Hi Marche,

Thank you for contacting us via the community!  

If there is damage to your headset, please contact tech support for your country from the list here.

Thanks,

Brandon

[Marche79 · Accepted solution]

Hi Brandon, thanks a lot for your quick response. I have opened a case and they told me that it's gonna be a RMA, but i have to wait to be in other location 'cause there is not Bose support in Argentina where i'm now. I hope the warranty will not exire then.

Thanks again,

Marche.

[rafaelmelope]

Same Problem for me! Iam in Brazil! how can i fix it?

O botão do liga/desliga/sync do meu Bose Quiet confort quebrou (Muito frágil por sinal).

Creio que foi um problema de fabricação!

Como fazer para ser consertado?

Obrigado!

[Tony_G]

rafaelmelope

We would recommend contacting your local Bose support HERE. They would be able to assist you in this issue.

Hope that helps

Tony

[Marche79]

hi Rafael, I have send it to Bose corporation located at Ecuador because I'm in Argentina and the is not Bose support here. They have remplaced the broken switch and gave me 1 more year warranty.
Good luck!

[rnd4web]

Rafael,

Levei o meu na ENGEVIDEO com o mesmo problema e resolvam lá. Recomendo.

[rafaelmelope]

Oi 🙂

Já enviei via sedex e já me retornaram tudo ok!

Obrigado!

[Alex Cheng]

My Qc35 has the same problem, but it has just passed the 1 year warranty. 

Can I still get the repair?

[Marche79]

hi Alex, i guess so, but you must pay for get repaired in any bose support store. it wont be expenssive i think cause is the switch only.
Regards