Marche79
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Dec 14, 2016

QC35 broken power switch

Hi all, i have purhased on october the QC35 headphones and i have ussed it 3 times only. This morning when i try to power on, the switch does do nothing at all, it feels like broken inside.

I´m actually living in shouth america so i have not a bose store closer, anyone knows what should i do?

Thanks a lot

Marche.

1 ACCEPTED SOLUTION

Accepted Solutions
Marche79
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Dec 14, 2016

Re: QC35 broken power switch

Author Accepted Answer selected by Marche79

Hi Brandon, thanks a lot for your quick response. I have opened a case and they told me that it's gonna be a RMA, but i have to wait to be in other location 'cause there is not Bose support in Argentina where i'm now. I hope the warranty will not exire then.

Thanks again,

Marche.

15 REPLIES 15
Moderator

Re: QC35 broken power switch

Hi Marche,

 

Thank you for contacting us via the community!  

 

If there is damage to your headset, please contact tech support for your country from the list here.

 

Thanks,

Brandon

Marche79
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Dec 14, 2016

Re: QC35 broken power switch

Author Accepted Answer selected by Marche79

Hi Brandon, thanks a lot for your quick response. I have opened a case and they told me that it's gonna be a RMA, but i have to wait to be in other location 'cause there is not Bose support in Argentina where i'm now. I hope the warranty will not exire then.

Thanks again,

Marche.

rafaelmelope
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Mar 23, 2017

Re: QC35 broken power switch

Same Problem for me! Iam in Brazil! how can i fix it?


O botão do liga/desliga/sync do meu Bose Quiet confort quebrou (Muito frágil por sinal).

Creio que foi um problema de fabricação!

Como fazer para ser consertado?

Obrigado!

Moderator

Re: QC35 broken power switch

rafaelmelope

 

We would recommend contacting your local Bose support HERE. They would be able to assist you in this issue.

 

Hope that helps

 

Tony

Marche79
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Dec 14, 2016

Re: QC35 broken power switch

hi Rafael, I have send it to Bose corporation located at Ecuador because I'm in Argentina and the is not Bose support here. They have remplaced the broken switch and gave me 1 more year warranty.
Good luck!
rnd4web
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Jun 2, 2017

Re: QC35 broken power switch

Rafael,

 

Levei o meu na ENGEVIDEO com o mesmo problema e resolvam lá. Recomendo.

rafaelmelope
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Mar 23, 2017

Re: QC35 broken power switch

Oi 🙂

 

Já enviei via sedex e já me retornaram tudo ok!


Obrigado!

Alex Cheng
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Aug 20, 2017

Re: QC35 broken power switch

My Qc35 has the same problem, but it has just passed the 1 year warranty. 

 

Can I still get the repair?

 

 

Marche79
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Dec 14, 2016

Re: QC35 broken power switch

hi Alex, i guess so, but you must pay for get repaired in any bose support store. it wont be expenssive i think cause is the switch only.
Regards