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jorgen99
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Apr 14, 2018

Re: QC35 ii - can't pause music from headphones

I had the same issue pairing with my Android phone. Tripple-clicking to go back worked, but not single to pause or double to skip forward. Switching the action button to "Noise Cancellation" instead of Google Assistant fixed the problem.
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jason.hayer
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Jun 12, 2018

Re: QC35 ii - can't pause music from headphones

Confirm the same symptom. Just got my QCIIs today, and couldn't pause or skip songs from the headphones. After changing the Acrtion Button to Noise Cancellation, I can pause and skip songs. This is weird. I want to be able to use the button to reach out to Google Assistant. 

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Dec 15, 2016

Re: QC35 ii - can't pause music from headphones

Hello,

 

Thank you for reaching out. Can you tell us what device you have and does this happen with any music app? 

 

Thank you again,

 

 

Mohsin 

Peter.Chestna
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Apr 6, 2018

Re: QC35 ii - can't pause music from headphones

Author Accepted Answer selected by Jason_G

I have a Samsung Galaxy S7. Yes, it happens with every music app. I tried it with 7 different music apps.

The newest firmware that I just downloaded fixed the problem. Thanks!

View solution in original post

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Dec 15, 2016

Re: QC35 ii - can't pause music from headphones

Hey Peter. Chestna, 

 

Thank you for letting us know, and glad to hear updating the firmware worked out. 

 

I will be closing this thread, and if anyone has any further issues, feel free to open up a new thread!

 

Thank you again,

 

 

Mohsin