Tony_G
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Dec 15, 2016

Re: QC35 issues with macos sierra - sound pause on all sources

scarlatescu
 

Thanks for the update. We will pass this information along to our engineers.

 

Thanks

 

Tony

Ryanrk
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Feb 21, 2017

Re: QC35 issues with macos sierra - sound pause on all sources

I just tried the reset and it did not fix the issue. 

Tony_G
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Dec 15, 2016

Re: QC35 issues with macos sierra - sound pause on all sources

Ryanrk

 

Your saying the issue started after the latest update. Have you tried the rollback option offered HERE?  It would aid in troubleshooting to see if the issue is truly related to the update.

 

Let us know

 

Tony

 

 

 

 

 

 

radu
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Feb 22, 2017

Re: QC35 issues with macos sierra - sound pause on all sources

Had exactly the same problem on both 1.2.9 and 1.2.10.

 

Downgrading to 1.0.6 fixed it. So this is definitely a problem (another one) with the new updates as opposed to a macOS bug. 

Ryanrk
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Feb 21, 2017

Re: QC35 issues with macos sierra - sound pause on all sources

I downgraded to 1.0.6 and it seems to work fine now.  

Scarlatescu
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Feb 15, 2017

Re: QC35 issues with macos sierra - sound pause on all sources

@Tony_G so downgrade did the trick. Question is, when should we expect new firmwares and also will we be able to still downgrade if the issues persists on future updates? What's the policy here?

 

Thanks!!

dreamspy
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Mar 14, 2017

Re: QC35 issues with macos sierra - sound pause on all sources

I had this issue on macOS Sierra. Pausing spotify would mute all system audio. I did the reset trick (turning off, waiting, connecting to power, waiting, disconnect from power, waiting, turn on), see previous post. This fixed the issue for me. I'm running firmware 1.2.9.  I see that there is a new firmware. Should I upgrade to that, or is this problem still existing in the newest firmware?

 

regards

Frímann

kjartanhelga
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Mar 29, 2017

Re: QC35 issues with macos sierra - sound pause on all sources

Hi there. I just upgraded my QC25 to QC35 and updated them through the app so I'm now running 1.2.10. I'm experiencing this "sound pause on all sources" aswell when listening from my Macbook Pro running macOS Sierra 10.12.3.

dreamspy
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Mar 14, 2017

Re: QC35 issues with macos sierra - sound pause on all sources

Seems like the "reset" methood didn't help at all. The problem is back. I'm currently running on firmware 1.2.10. 

 

The only way for me to use the headphones now with Chrome is f.x. by leaving Spotify on play, and just put the volume in Spotify to zero. That way the audio isn't muted and I can listen to audio from Chrome.

 

regards

F

Tony_G
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Dec 15, 2016

Re: QC35 issues with macos sierra - sound pause on all sources

dreamspy

Have you tried pairing to a mobile device like a cell phone or a tablet? Would help to know how it functions on another platform.

Let us know

Tony