Nov 5, 2017
Can someone from Bose comment on whether or not this issue is fixed in the QC35 II series? We are buying headphones for our phone agents - phone quality is #1 while music playback when not in a call is #2, and we're holding off until we can figure out if it's even worth trying the series II from bose.
The Sony & B&W headsets don't seem to have this problem.
Nov 6, 2017
Oct 25, 2017
I spoke with two representatives at Bose. As unbelievable as this sounds they both confirmed that this is the expected behavior for the head set. If you return the headset for a replacement you will have the same problem. Probably better to request a refund.
Mar 27, 2017
This is just BS. This will be my last Bose headset for sure. Not going to recommend it either.
Apparently making better quality headsets is not on Bose's interest anymore given that the QC35 II is the same BS + a useless Google Assistant button.
Nov 30, 2017
I thought that this was one of the best consumer electronic devices I have ever owned ...
Until I made a phone call.
This defeats one of the primary reasons I upgraded. That this is the "expected behavior" blows my mind even more.
Just today I realized how flawed the design is. How can you have the microphone in a position that it picks up sounds from all around you when on a call? It fails in this one basic functionality? Keeping niode out while listening to music/TV is all good but for this price I can't use the headphones outside my quiet bedroom?? Freakin unbelievable. I want to return these for a refund to Bose - worried they won't accept it as I bought it brand new but on eBay from a 3rd party seller.
Nov 30, 2017
I read almost all the posts in this thread after buying the QC35 series 1 and started to regret my purchase. But, I decided to test it out thoroughly before returning the headset. For those who are or will be in my situation, hope this helps:
I wanted to make sure that I am on the receiving end of the call as well as the caller. So, I took help from my wife and tested out the following combinations: a) I made a call using QC35 and iPhone 6s to my wife who used her iPhone 6 plus directly to answer my call and talk to me. b) I had my wife make a call using QC35 and my iPhone 6s, and I answered her call directly from her iPhone 6 plus and talk to her.
Surroundings: While carrying out the two combinations above, we chose to be at a mall:
1) In the middle of the mall near a kids' playing area and outside the mall where it was a bit windy but quiet, and then vice versa
2) Both of us stood about 100 feet away from each other where a lot of adults were talking and passing by (the usual hustle bustle we hear on a busy mall day),
3) One of us stood in the mall, and the other one went outside where it was quiet, but stood under a ceiling speaker playing music at a moderate volume, and then vice versa
Results: Let's get the easy part out of the way as it doesn't involve QC35's microphone. Whoever had the QC35 on, noticed that the incoming voice was loud and clear from the iPhone 6 plus (note that QC35 was paired only with iPhone 6s). We know that when we have a phone like iPhone against our ears, it does cancel out a lot of background noise naturally, so we heard whatever iPhone 6 plus's own microphone let in. Overall, the experience was pleasing.
Now, let's talk about QC35's microphone. Surprisingly enough, wheover spoke through QC35, the voice came through crisp, and sufficiently loud. Of course, where it got really loud, we were able to increase the recipient's iPhone speakerphone volume and hear QC35 talker fine. What I want to stress here is that we both noticed that background noise was not cancelled, but we both understood that the QC35 talker was closest to the microphone, and never once the loudness of the surroundings or a little bit of a wind noise affected the overall conversation.
Note about sidetone: When QC35's noice cancellation was turned all the way up using the app, it was hard to hear myself when talking through its microphone so I wasn't confident about how loud or soft I should talk, especially when surroundings were loud. The moment I reduced the noise cancallation to medium, it helped the sidetone come through more, and I was able to speak more naturally, better yet, adapt to the surrounding noise and talk louder/softer as necessary.
Overall, my personal opinion is that a microphone that's fitted into QC35 is NOT the type that everyone's expecting it to be. But it didn't affect our opinion of its performance in the surrounding we tested it in. The background noise sounded exactly what it was - in the background. And its levels were low enough to not impact the quality of our conversation.
Until I change my opinion, I am keeping the headset.
Nov 30, 2017
I had this same problem of background noise when using my mac...If you go into sound preferences and then input, turn the input volume all the way down after double clicking the input source as internal. This will cancel out the background noise,but siri for the laptop will also not be able to hear you.