Hi. My QC35 connects to my phone but it is not connecting to the Bose Connect App(5.0.1), which means I cannot access the settings to my headphones. The app gives me an "Aw Snap!" message. After the third try I get a "No Dice" message. I've tried disconnecting the headphones, removing it from the bluetooth list, re-pairing it to the phone, and nothing is working. I am not sure what to do next.
Sep 20, 2017
Dec 15, 2016
Nov 6, 2017
I'm having the same issue!
One day I noticed my QC35ii didn't automatically connect (after about a month of owning them) and they just wouldn't connect. I forgot the device from my phone along with reinstalling the Bose Connect app but nothing is working. I noticed that even when I slide the Bluetooth switch for 10 seconds I don't hear a verbal confirmation that it cleared its connections. Every time I try to connect via app I keep getting the "Aw snap" message. My phone does see it in the Bluetooth menu but the headphones reject the pairing! Please help, my commutes now are incredibly frustrating.
Jan 25, 2017
The Bose Connect App seems to be broken when upgrading from iOS10 to iOS11, for some reason Bluetooth module is no longer being detected.
After deleting the App and reinstalling it, the problem is solved though.
Some apps need to be reinstalled after upgrading to to iOS11.
Thanks for reaching out to the community here. That certainly sounds like a frustrating issue and I'm sorry that you're having these problems, I want you to be able to fully enjoy your headphones. It sounds like you've done a lot of troubleshooting already - have you performed a reset on the headphones? I have included the steps here below for you just in case:
Let me know if this helps at all?
Thanks for sharing that information - I know that after upgrading to iOS 11 and the subsequent updates I've had to reinstall several apps on my phone.
Good luck and have a great day,
My QC35's now connect to my phone. Something was wrong with version 5.0.1. After the new update, 5.0.2, the headphones are now working with the app. Thanks for the help!
I appreciate you coming back and letting me know, I'm glad to hear that you can now enjoy your headphones fully.
Come back anytime for anything at all.