Jan 16, 2019
Dec 15, 2016
Thanks for writing into the community. Sorry for the trouble you're having. To clarify, when using VoIP services (i.e. Skype or Cisco IP Communicator), the product might not receive an AVRCP command from the application/service. Without receiving this command, the headphones can begin counting down its auto power-down timer even if receiving audio from the VoIP service.
There is really no solution to this and we suggest to turn off the timer or set it to a longer period.
We appreciate the feedback.
Mohsin - Community Support