Apr 8, 2018
My QC35 wont go into pairing mode and then when i try to clear the list of devices it wont let me. Ive already updated it and it still wont work, then when it is paired with a device still on the list, it plays music but the multifunciton buttons don't work at all. What should I do?
Dec 15, 2016
Thanks for posting. I am sorry that your QC35 isn't working properly. Bould I ask have you tried rebooting the headset?
To reboot the headset
If you could please give that a try and let us know?
May 6, 2018
Aug 25, 2017
Hi there, TMS!
Thanks for joining the conversation here.
Thanks for trying the reset - since that didn't help I'm thinking that this is a deeper issue and support would be able to help you best. You can use this link, just select your country and scroll down to where you see "contact us". Support will be able to help from there.
Please let me know if you need anything else and take the kindest care,
Shiloh - Community Support