rduttuluri
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Apr 1, 2019

QC35II is connecting to my phone on itself and issue with voice calls

Hello,

 

for the last few days, I noticed my headset is automatically connecting to my phone even headset power is turned off. 

another issue is people are not able to listen to my voice during the call. 

 

My headset is updated with the latest firmware. 

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Re: QC35II is connecting to my phone on itself and issue with voice calls

Hi rduttuluri,

 

Thank you for your post and Welcome to the Bose Community!

 

We are sorry to hear you are having these issues with your QC35 II's. 

Could I ask what phone you have and are connecting to?

 

Warm Regards,

Charlotte G

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New to the community? Check out our Community Guidelines and How to use the Bose Community for helpful hints on getting started.
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rduttuluri
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Apr 1, 2019

Re: QC35II is connecting to my phone on itself and issue with voice calls

Hi Charlotte,
Im using Samsung s8+ phone
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Moderator

Re: QC35II is connecting to my phone on itself and issue with voice calls

Hi Rduttuluri, 

 

Thanks for posting and updating us on this issue. I have a few methods I would like to suggest that I think can fix this issue firstly I would like to recommend a product reset, you can do this via: 

 

  • Turn off the headset and wait 30 seconds
  • Plug the headset into a wall outlet using a USB charger, then wait 5 seconds
  • Unplug the USB cord from the headset and wait 1 minute
  • Turn on the headset

Then I would also like to recommend clearing the Bluetooth list and repairing the device to the headphones, this can be done via powering on your headset, then sliding and holding the Power switch toward the Bluetooth icon for about 10 seconds until you hear "Bluetooth device list cleared."

 

 

Kind Regards, 

Hector B 

 

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New to the community? Check out our Community Guidelines and How to use the Bose Community for helpful hints on getting started.