QC35ii Phone Call Issues on iPhone7 with Google-Assistant
Hi there, Sunday 2018-09-09 09:00 AEST
I have read topic
and have the same issues. To summarise:
1. When making or receiving phone calls, you press “Phone > Audio” on the iPhone and select QC35ii, but it keeps dropping back to iPhone, after about 5 seconds.
2. Sometimes the QC35ii does connect, but the other party reports my voice as very choppy. I can hear them fine however.
Have found that “Forgetting” the LE-BoseQC35ii, under “iPhone > Settings > Bluetooth” enables phone calls to work. Leave Bluetooth connect to "Bose QC 35 II" of course. Close the App “Google Assistant”.
Disappointed that the moderator closed off topic “QC-35-Phone-Call-Issues” with a link to QC35 and QC30 for communication , which the latter, only addresses other phone call issues. These problems are for QC35ii only.
Have also set the Call Audio Routing to Bluetooth Headset, as per the below, but problem persists.
-Settings > General > Accessibility --- Scroll down to interaction section
> Call Audio Routing > Choose headset -Changed from Automatic to Bluetooth Headset
Have tried testing with a friend's QC35(series 1) and their iPhone. They have no such problems making phone calls.
The QC35ii is on latest firmware: 3.1.8.
I have contacted Bose Support 6 times, but all they seem to be interested in is replacing the headset, not escalating the problem to technical support.
The problem was first reported 9 months ago. Is Bose making any progress on fixing the issue? I was hoping for a fix in firmware 3.1.8.