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Mar 8, 2019

QC35ii Right ear hinge clicking/ creaking

I am on my third qc35ii pair, the first one i bought was from Amazon which looked a bit worn out straight out from the box (returned). The second was bought from Bose online shop, which had a bluetooth connection issues as well as a clicking/ creaking sound from the right ear whenever i move my head. I reported this and returned to Bose for refund.
I ordered the third pair (current one) from Amazon as they were on discount to give Bose another chance, but the creaking issue is still there!! The noise goes away if i press the U shape ear piece holder. This is clearly a structural issue. All the headphones i tried are built in December 2018.

Has anyone got the same issue? I got bored of keep replacing the headphones!

Re: QC35ii Right ear hinge clicking/ creaking

Hi SpeaceElvis! 


Thanks for reaching out and welcome to the community!


I'm sorry to learn that you are having issues with your QC35 II. I'll do everything I can to assist you!


I would recommend contacting our technical support team here. One of our agents will be happy to assist you!


I hope this proves helpful!


Jessie - Community Support