QC35ii no longer pausing or skipping tracks

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Quiet Contributor

QC35ii no longer pausing or skipping tracks

This morning, my QC35ii headphones stopped being able to pause or skip tracks. I have updated the firmware and reconnected via bluetooth but this has had no effect. Everything else seems to working fine including volume control. Depressing the middle button does still connect me to Siri but has no other functions.

I am connecting to an iPhone 6.

 

What do you recommend that I should do?

1 REPLY
Moderator

Re: QC35ii no longer pausing or skipping tracks

Hello Nikmehta,

 

Thank you for reaching out to the community, and sorry to hear you're experiencing difficulty.

 

Let's try refreshing the Bluetooth connection by removing the headphones from your phone, clearing the headphones pairing list and then re-pair. 

 

Can you let us know when you get the chance? 

 

Thanks again,

 

 

Mohsin - Community Support