Audible Advocate
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May 4, 2018

QC35ii sound cutting out constantly

Please help, I have a brand new pair of Bose QC35ii and unfortunately the music cuts out constantly. I received these headphones as a pre order gift from Huawei but they told me to contact you. I would really appreciate if someone can help me get a replacement pair before the 14 days are up as I'm getting pushed from piller to post trying to sort this out before I'm stuck with broken headphones. Thanks

P. S. I have seen and acted upon the troubleshooting tips on other threads and nothing has worked, a friend has the same pair and I have no issues with that pair in the same set up and scenarios.
Moderator - Retired
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Aug 25, 2017

Re: QC35ii sound cutting out constantly

Hi there!


Thanks for reaching out, I'm sorry to hear that you're having this issue!


Based off of what you're describing I'd like to recommend that you reach out to customer support, you can use this link.  Just select your country and scroll down to where you see 'contact us:" Support will be able to help you from there. 


Take care and enjoy your day,

Shiloh - Community Support