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Sep 28, 2019

Qc 35 11 , apple tv constantly connected on bluetooth

Hi all.


I have an issue with my qc 35 11. It always wants to be connected to my apple tv, and when i try to switch to my phone i only get the option to be connected to apple tv and phone and it always prefers the phone.

Really annoying


Any ideas?





Re: Qc 35 11 , apple tv constantly connected on bluetooth

Hello Sigurjón81, 


Thanks for reaching out and welcome to the Bose Community Forums. 


I am so sorry that you are having issues and would love to assist you. Please can you try the following steps to resolve this issue:


  • Go to btu.bose.com on a computer and update your headphones software.
  • Perform a product reset, to do this, turn off the headset and wait 30 seconds and then plug the headset into a wall outlet using a USB charger, then wait 5 seconds. After that unplug the USB cord from the headset and wait 1 minute once you have completed this turn the headset back on.
  • Clear the Bluetooth pairing list by holding the switch in the Bluetooth position until you hear 'Bluetooth device list cleared'. 


I look forward to hearing from you!


Kind Regards, 

Vicky W - Community Support 

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