Dec 15, 2016
Thanks for posting. I am sorry to hear about that. It seems like you have already done a lot of troubleshooting, thanks for that. It does seem like an issue with the S9. I would recommend taking a look at this page,
Please come back and let us know if that helped.
Tony G - Community Support
Feb 26, 2019
Thank you for the update and I'm sorry that this did not resolve the issue.
I would advise to potentially call your local Customer Support Team for further assistance. If you select the following link - Contact Us, you can select you region. Scroll to the bottom of the page and select "contact us" which will provide you with their contact number.
Leon_C - Community Support