MarieNorway
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May 2, 2019

Quiet Comfort 25 button no longer works

My headset works, but when i turn on the silent-mode, it flickers.

i've tried with new batteries, and i've tried to see if it is the cord by  testing the button without the cord in the headset. does not work.

 

what to do?

1 ACCEPTED SOLUTION

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Re: Quiet Comfort 25 button no longer works

Author Accepted Answer selected by MarieNorway

Hi Marie, 

 

If it is the noise cancelling feature, then I would recommend getting in touch with the support team in your country. You can find the details here.

 

Kind regards,

 

Jeff G

 

Feel more. Do more. Be more.
New to the community? Check out our Community Guidelines and How to use the Bose Community for helpful hints on getting started.

View solution in original post

4 REPLIES 4
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Re: Quiet Comfort 25 button no longer works

Hello Marie, 

 

Thanks for posting in the Bose Community forum. 

 

I'm sorry to hear you are having issues with your QC25 headphones. When you refer to flickering, is this just the noise cancelling feature that is affected, the audio from your music source, or both? 

 

Additionally, if you apply pressure to the outside of the earcup, does the issue persist? 

 

Kind regards,

 

Jeff G

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New to the community? Check out our Community Guidelines and How to use the Bose Community for helpful hints on getting started.
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MarieNorway
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Re: Quiet Comfort 25 button no longer works

it is only the noice cancelling feature that is affected. 

 

when i move my headset around i sometimes get the noice cancelling back

Highlighted
Moderator

Re: Quiet Comfort 25 button no longer works

Author Accepted Answer selected by MarieNorway

Hi Marie, 

 

If it is the noise cancelling feature, then I would recommend getting in touch with the support team in your country. You can find the details here.

 

Kind regards,

 

Jeff G

 

Feel more. Do more. Be more.
New to the community? Check out our Community Guidelines and How to use the Bose Community for helpful hints on getting started.

View solution in original post

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MarieNorway
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May 2, 2019

Re: Quiet Comfort 25 button no longer works

Thank you Smiley Happy